Sales And Support

1.Call Transcripts Analysis Automation:

  • Call transcription analysis involves extracting useful information from live or recorded calls, such as meetings with potential customers, business calls, research interviews, earnings calls, andcustomer service calls.
  • Analyzing these calls helps identify patterns and gain insights, whichisessential for business improvement. By automating this process, business analysts, product managers, marketers, sales managers, and executives can make their business more customer focused and increase ROI.
    • Customizable Business Applications: Create call summaries for sales calls, earnings calls, and customer service calls to find ways to improve customer service or make investment decisions.
    • Empower Teams: Use deep insights to boost sales conversions and identify business opportunities based on the analysis of call interactions.
    • Improve Turnaround Time: AI-powered extraction and annotation of call transcriptssave time and eliminate the need for manual call monitoring.
    • Monitor & Load Transcripts: Instantly load transcripts from any source using AI- powered crawlers.

    Powerful Call Transcript Analysis Platform:

    Creating a robust call transcript analysis platform involves integrating advanced features toextract deep insights and actionable intelligence from call data.
    about-image
    about image

    Features

    • AI-Powered Data Extraction: Quickly and accurately captures detailed business information from calls, saving time and linking relevant data points.
    • Vertical Search: Seamlessly search for specific keywords or phrases within transcriptsor find relevant transcripts from a large repository. Use timestamps to quickly filter through long conversations.
    • Customized Dashboards: Analyze calls with dashboards that provide an overviewof potential opportunities or risks, and easily set up reports and widgets for meaningful insights.
    • Generate Call Summaries and Snippets: Create quick and efficient summaries for easysharing with downstream systems using out-of-the-box connectors, APIs, and webhooks.

    Benefits of Call Transcript Analysis Solution:

    • Automated Call Summaries: Provides a post-meeting summary for call attendees, including searchable keywords, action items, and recordings, in an easily understandable format.
    • Efficient Customer Service and Training: Agents can review complete calls withinminutes, improving training and service quality.
    • Automatic Transcript Loading: Intelligent crawlers automatically monitor and loadtranscripts from any source in real-time.
    • Human-Like AI Understanding: AI reads and understands transcripts like humans toextract relevant information.
    • Quick AI Training: Train AI in hours to reduce the time and costs associated withmanually defining extraction criteria.
    • Deep Insights:Identify and minimize the number of at-risk prospects and customers inreal-time and through historical transcripts.
    about-image

    2. Contact Center Automation:

    Contact Center Automation for the Entire Customer Service Lifecycle:

  • Traditional chatbots in customer support are often rule-based, relying on keywords, and limit customer interaction to selecting predefined options.
  • To handle variations in language andprovide quick, high-quality responses, AI is needed for a complete overhaul.
  • Support agents should not be burdened with trivial or frequently asked questions.
  • Our AI supports Customer Service Agents in both the front office and back office by integrating chatbots with Bot AI toprovide high-quality answers from supporting documents.
  • AI suggests possible answers fromexisting Knowledge Base articles, enhancing human agents productivity through AI-basedsuggestions and reviews.
    • about-image
    about image

    Features

    • Front-to-Back Complete Automation: Enhance the customer service experience byassisting agents at all touchpoints.
    • Easy Integrations: Easily integrate AI into your existing tools and systems.
    • Continuous Learning & Improvement: Each acceptance or rejection of AI suggestions helps improve future responses.
    • 4X Agent Productivity: Free knowledge workers from repetitive tasks, allowing themtofocus on creative solutions.